Privacy Policy

99jtu ("we", "us", "our", or "the Company") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online gaming platform at https://99jtu.cam (the "Platform", "Service", or "Website").

By accessing or using the 99jtu Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

1. Information We Collect

1.1 Personal Information You Provide

When you register for an Account with 99jtu, we collect personal information that you voluntarily provide to us. This includes:

• Identity Information: Full legal name, date of birth, nationality, government-issued identification number (e-KTP number, passport number, or driver's license number)
• Contact Information: Email address, phone number (mobile number), residential address (street address, city, postal code, province)
• Account Credentials: Username, password, security questions and answers
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay account details), payment transaction history
• Verification Documents: Copies of identification documents, proof of address documents (utility bills, bank statements), selfie photographs holding identification

1.2 Information Automatically Collected

When you access the 99jtu Platform, we automatically collect certain information about your device and usage patterns, including:

• Device Information: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, device identifiers
• Usage Data: Pages visited, time spent on pages, clickstream data, referring/exit pages, date and time of access, navigation paths
• Gaming Activity: Bets placed, games played, win/loss records, deposit and withdrawal history, bonus claims and wagering progress
• Location Data: Approximate geographic location derived from IP address to verify compliance with jurisdictional requirements
• Communication Records: Chat transcripts with customer support, emails sent to or from our support team

1.3 Cookies and Tracking Technologies

99jtu uses cookies, web beacons, and similar tracking technologies to enhance your experience on our Platform. Cookies are small data files stored on your device that help us recognize you, remember your preferences, and improve Platform functionality. We use the following types of cookies:

• Essential Cookies: Required for the Platform to function properly, including authentication and security features
• Performance Cookies: Collect anonymous usage statistics to help us understand how visitors interact with the Platform
• Functionality Cookies: Remember your preferences and settings to personalize your experience
• Analytics Cookies: Help us analyze visitor behavior and improve Platform performance

You can control cookie preferences through your browser settings, but disabling certain cookies may limit Platform functionality.

2. How We Use Your Information

99jtu uses the personal information we collect for the following purposes:

2.1 Account Management and Service Provision

• Create and maintain your user Account
• Process deposits, withdrawals, and other financial transactions
• Provide access to sports betting, casino games, and other gaming products
• Track your gaming activity, balance, and transaction history
• Administer bonuses, promotions, and loyalty rewards

2.2 Verification and Compliance

• Verify your identity and age to comply with 21+ age restrictions
• Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Prevent fraud, detect suspicious activity, and investigate potential violations of our Terms and Conditions
• Comply with legal and regulatory obligations, including licensing requirements
• Respond to lawful requests from law enforcement or government authorities

2.3 Customer Support and Communication

• Respond to your inquiries, questions, and support requests
• Send you technical notifications, security alerts, and administrative messages
• Provide updates about your Account activity, transaction confirmations, and withdrawal processing status
• Communicate important changes to our Terms and Conditions or Privacy Policy

2.4 Marketing and Promotional Activities

• Send you promotional offers, bonus announcements, and marketing communications about 99jtu products and services
• Conduct surveys, contests, and promotional campaigns
• Personalize marketing messages based on your gaming preferences and activity history

Note: You can opt out of marketing communications at any time by contacting our customer support team or using the unsubscribe link in promotional emails.

2.5 Platform Improvement and Analytics

• Analyze usage patterns to improve Platform design, functionality, and user experience
• Conduct research and development to introduce new features and gaming products
• Monitor Platform performance, identify technical issues, and optimize system stability
• Generate anonymous statistical reports and analytics for internal business purposes

2.6 Responsible Gaming

• Implement and enforce deposit limits, loss limits, and self-exclusion tools
• Monitor gaming patterns to identify potential problem gambling behavior
• Provide resources and support for responsible gaming practices

3. How We Share Your Information

99jtu does not sell your personal information to third parties. However, we may share your information with the following categories of recipients:

3.1 Payment Service Providers

We share necessary financial information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) to process your deposits and withdrawals. These payment processors are bound by confidentiality obligations and data protection regulations.

3.2 Gaming Software Providers

We share limited data with third-party game providers (such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt) to facilitate game play, track gaming sessions, and ensure fair gaming outcomes. These providers receive only the minimum information necessary to deliver their services.

3.3 Verification and Fraud Prevention Services

We may share your identity information with third-party identity verification services and fraud detection agencies to conduct KYC checks, verify documents, and prevent fraudulent activity.

3.4 Legal and Regulatory Authorities

We may disclose your information to law enforcement, regulatory bodies, or government authorities when required by law, court order, or legal process, or when necessary to:

• Comply with licensing requirements and gaming regulations
• Investigate suspected illegal activity or violations of our Terms and Conditions
• Protect the rights, property, or safety of 99jtu, our users, or the public
• Respond to lawful requests for information

3.5 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization, subject to the same privacy protections outlined in this Policy.

3.6 Service Providers and Contractors

We engage trusted third-party service providers to perform functions on our behalf, including customer support, data analytics, email delivery, hosting services, and marketing assistance. These service providers have access to personal information only as needed to perform their functions and are contractually obligated to protect your data.

4. Data Security

99jtu takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

4.1 Security Measures

• SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same encryption standard used by banks
• Secure Data Storage: Personal information is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems
• Password Protection: Account passwords are encrypted using secure hashing algorithms and are never stored in plain text
• Access Controls: We implement strict access controls to limit employee access to personal information on a need-to-know basis
• Regular Security Audits: Our systems undergo regular security audits and vulnerability assessments by independent third parties
• Fraud Monitoring: We use advanced fraud detection systems to monitor transactions and account activity for suspicious behavior

4.2 User Responsibilities

While we implement robust security measures, the security of your Account also depends on your actions. You are responsible for:

• Keeping your password confidential and not sharing it with anyone
• Using a strong, unique password that combines letters, numbers, and special characters
• Logging out of your Account when using shared or public devices
• Notifying us immediately if you suspect unauthorized access to your Account
• Ensuring your device has up-to-date antivirus software and security patches

5. Data Retention

99jtu retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.1 Active Accounts

While your Account remains active, we retain all personal information, transaction records, and gaming activity to provide ongoing service and comply with regulatory requirements.

5.2 Closed Accounts

If you close your Account, we retain your personal information for a minimum of 5 years to comply with legal obligations, including:

• Anti-money laundering regulations requiring transaction record retention
• Tax reporting and financial audit requirements
• Dispute resolution and investigation of potential Terms violations
• Legal claims and litigation defense

5.3 Anonymized Data

After the required retention period, we may anonymize your personal information so that it can no longer identify you individually. Anonymized data may be retained indefinitely for statistical analysis and business intelligence purposes.

6. Your Privacy Rights

As a 99jtu user, you have certain rights regarding your personal information:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view your Account information, transaction history, and gaming activity at any time by logging into your Account dashboard.

6.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update certain information directly through your Account settings or by contacting customer support for assistance.

6.3 Right to Deletion

You may request deletion of your personal information, subject to certain exceptions. We may retain information necessary to comply with legal obligations, resolve disputes, enforce our Terms and Conditions, or maintain records for legitimate business purposes.

6.4 Right to Restrict Processing

You may request that we limit how we use your personal information in certain circumstances, such as when you contest the accuracy of the data or object to our processing activities.

6.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.

6.6 Right to Withdraw Consent

Where we rely on your consent to process personal information (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

6.7 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Team at [email protected] with the subject line "Privacy Rights Request". We will respond to your request within 30 days.

7. Children's Privacy

The 99jtu Platform is strictly for users aged 21 years or older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have collected information from a person under 21, we will take immediate steps to delete that information and close the associated Account.

If you believe we have inadvertently collected information from someone under 21, please contact us immediately at [email protected].

8. International Data Transfers

99jtu operates as an internationally licensed platform with servers and service providers located in various jurisdictions outside of Indonesia. When you use our Service, your personal information may be transferred to and processed in countries that may have different data protection laws than Indonesia.

We ensure that all international data transfers are protected by appropriate safeguards, including:

• Contractual data protection clauses with third-party service providers
• Verification that recipient countries provide adequate data protection standards
• Implementation of technical and organizational security measures

9. Third-Party Links and Services

The 99jtu Platform may contain links to third-party websites, payment processors, or services for your convenience. We are not responsible for the privacy practices or content of these third-party sites. This Privacy Policy applies only to information collected by 99jtu. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

99jtu reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated Privacy Policy on the Platform with a new "Last Updated" date
• Sending you an email notification to your registered email address
• Displaying a prominent notice on the Platform homepage

Your continued use of the 99jtu Service after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

99jtu Data Protection Team
Email: [email protected]
Customer Support: Available 24/7 via live chat on the 99jtu Platform

We are committed to resolving privacy concerns promptly and transparently. Our customer support team is available 24 hours a day, 7 days a week, with Indonesian-speaking representatives ready to assist you.